Customer Support & Service, Online Chat Support
We know how important your time is and pride ourselves in offering the best customer service. With over ten years in the airline industry, IFlyBusiness assigns dedicated agents for continuity of care. We want to know each and every one of our clients and make recommendations according to their specific preferences. Our concierge service provides you the best deals, times to travel and will make any and all changes for your convenience. Our friendly and dedicated agents will accommodate you even if you are on the other side of the world.
While at work or on your computer, we welcome you to chat with us online! Our live chat option allows you to ask questions, request flight options, relay messages, and receive instant quotes. With online chat support we can fill out your flight request form and immediately assign it to one of our agents.
While you are traveling, if your agent is unavailable, you may call the office at any time and another agent will step in to help. We understand how dealing with last minute changes, unforeseen flight and weather delays can be stressful, so our goal is to alleviate that stress. WE ARE THERE FOR YOU 100% OF THE WAY!
For other questions regarding international travel, we will guide you along the way. For countries that require additional attention, such as visa requirements, we have provided a link for your convenience: Click here: https://www.visahq.com/citizens/. (all links should open in a new browser)
Our customer service reps or your assigned agents will add wheel chair assistance, assign seating, select meal preferences or add your TSA pre-check or Global Entry numbers to your reservations at your request. These programs are to ensure swift check-ins through security, so we will do everything to make your travel experience at the airport as painless as possible.
For questions regarding the TSA Preprogram, please click here: http://www.tsa.gov/tsa-precheck
For questions regarding the Global Entry Program, please click here: http://www.cbp.gov/global-entry/about
iFlyBusiness also advises you to check your passport expirations dates. For example, if you are flying to Singapore, your passport must be valid for a minimum of six months. For any and all other questions regarding your travel, please do not hesitate to ask any of our friendly customer service reps or your personal IFlyBusiness agent.
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Fax: (415) 366-8229